Consumer intelligence platform · Tellagence Discover

Consumer understanding you can act on.

Software your team runs, built on our patented context layer. Bring your data, connect the listening platforms you already use, or let us provide it, and get an answer that is right the first time.

Name a brand. We run a Pulse Report on it and walk you through it in 30 minutes.

A collage of people laughing, talking and checking their phones, set in rounded panels inside a glowing grid of light

The problem

Are you making key consumer decisions without knowing what consumers actually think?

Our answer

Context is everything.

Our patented context layer prepares your data before any AI model sees it, so the answer reflects what people meant, not just the words they typed.

Only in context can you understand what someone truly meant by a comment.

Only in context can you gauge sentiment in all its nuance and depth.

Only in context can you understand the relationship people have with your brand.

How it works

Three layers we built.

Data in

You bring it, we ingest it through the listening platforms you already use, or we provide it. Social, reviews, surveys, internal data, press. 140 languages.

  1. 01

    Brief AI

    The decision you are making

    Brief AI helps you define the decision, the outcome you need and every supporting detail up front, before any data is pulled. That is what makes the output great.

  2. 02

    Context layer · patented

    The step nobody else does

    It structures millions of conversations into what people care about, what they intend to do and what you would miss, before any AI model sees it. That is why the answer is right the first time.

  3. 03

    Answer

    In the format your team needs

    Pulse Reports, Discover, or our API inside your own systems and AI tools, plus the metrics you expect: sentiment, categorization, share of conversation.

Three ways to use it

Same context layer. Pick how your team uses it.

Run it yourself in Discover, get a finished Pulse Report built around one decision, or plug our context into your own tools through the API. Each one is covered below.

01Platform

Discover

Run your own objectives and explore results with your whole team. Unlimited users.

See Discover 02Report

Pulse Reports

One decision, one report, every finding traced to the conversation.

See a Pulse Report 03Integration

API

Our context inside your own platform, copilots and agents.

See the API

01 · Discover

The platform your team runs.

Set an objective, explore what people care about at three levels of depth, and share dashboards across the organization. Unlimited users.

  1. 1

    Set the objective

    Brief AI turns the decision you are making into a clear objective before any data is pulled.

  2. 2

    Explore three levels

    Move from themes to the stories inside them to the small clusters you would otherwise miss.

  3. 3

    Sort into categories

    Use categories derived from the text, or the custom set your team already works with.

  4. 4

    Trace every record

    Open any bar or theme to read the comments behind it, then share the dashboard.

What you get

Results at 3 levels of depth.

  1. Level 1

    Themes

    What the conversation is about, weighted by what people care about rather than by volume alone.

  2. Level 2

    Stories

    The narratives inside each theme, with the intent behind them and where they are heading.

  3. Level 3

    Clusters

    The small, specific threads you would otherwise miss, each traceable to the comments that make it up.

Every insight traces back to the comments behind it. Ask the same question twice and you get the same answer.

Tellagence Discover on a laptop: 347 holiday comments sorted into 8 custom categories such as Pop Culture Enthusiast, Trend-Driven Shopper and Skeptical Consumer, with the comments behind each one

Categorization

Categories that come from your data.

Tellagence categorizes your data dynamically, based on what it derives from the text itself. If you would rather define the categories, we build a custom categorization for you.

Dynamic

Categories emerge from what people actually say, not from a list someone wrote in advance.

Custom

Your categories, built around the way your team already sorts its audience.

Without context, AI models overfit and put comments in the wrong bucket. Our context layer, working with those models, gets it right the first time.

Sentiment and intent

Your sentiments about sentiment are about to change.

Before you roll your eyes, hear us out.

Sentiment has always been the bane of your existence because the tools could never analyze it accurately.

Our patented context layer turns sentiment from a meaningless gray blob into a rich, vivid landscape of insights, and it reads intent alongside it: not just how people feel, but what they are about to do.

Subject and object

Know who said what about whom.

Sentiment tells you how people feel. Subject and object tell you who is acting and what it lands on. Tellagence identifies both in every piece of text, so you can see where praise and complaints are actually aimed, a level of detail listening tools have never had.

Example comment

Marvel hid the best new scenes behind IMAX-only tickets.

Subject
Marvel
Object
IMAX-only tickets
Sentiment
Negative
Where it lands
The ticket policy, not the film

  • See where sentiment lands

    A negative comment that names your brand is not always about your brand. Subject and object show whether it is aimed at the product, the price, the retailer or the ticket counter.

  • Separate actors from targets

    Know when your brand is the one acting and when it is being acted on, by fans, creators, critics or competitors.

  • Map the relationships

    Roll every subject and object up across the dataset to see which people, brands and products are connected, and how.

  • Feed better answers downstream

    The same structure travels through Discover, Pulse Reports and the API, so your own AI tools get it too.

One real Pulse Report · Hydrogel eye patches · Sept 1 to Oct 1, 2026

14,300 comments. No one can read that. We structure every one.

Social posts, news, blogs, forums and reviews about one product launch in one month. Each dot below is a single comment.

14.3Kcomments in one month
~120 hrsfor one person to read them once, at 30 seconds each
Every onetagged with subject, object and sentiment, and answered in hours

Read by one person, 30 seconds each: 19

Structured by Tellagence and sorted into themes: 14,300

02 · Pulse Reports

One decision. One report. Every finding traced to the conversation.

A Pulse Report tells you what people care about and intend to do, what you would miss, and what to do about it. Here is one we published.

Pulse Report · Entertainment · Published Oct 6, 2026

Inside Marvel’s Avengers: Endgame Encore re-release

Read the full report
65.2Kmentions
+35%net sentiment
43%positive
8%negative

What a standard tool says

+35% net sentiment. The negative is franchise fatigue.

What Discover found

Almost all of the 8% negative sat in one cluster: ticketing and format confusion. Fans loved the film and were frustrated at the ticket counter.

  • Cluster

    Box office power and leaks

    Fans tracked the climb toward $2.88B, and post-credit clips spread within hours. Some said free access to the Doom footage cut their reason to sit through a three-hour rewatch.

  • Cluster

    Doctor Doom and lore speculation

    Breakdowns of Doom forging his mask, compared to Tony Stark’s origin, plus TVA incursions and Loki’s scenes as links to Doomsday.

  • Main negative cluster

    Tiered formats and “cash grab” backlash

    Standard-ticket buyers found the full new footage played only in IMAX and Infinity Vision. Marvel announced it before release, but many buyers missed it.

  • Cluster

    The “Double Encore” surge

    Fans paired the release weekend with Taylor Swift’s The Life of a Showgirl: The Encore, pushing the conversation well past comic book circles.

Three paths forward

  1. Sell the communal theater experience. Lead with crowd reactions and packed-theater energy, since secrecy can’t protect leaked scenes.
  2. Make format differences clear. State which footage plays in standard versus IMAX screenings in ticketing and owned channels.
  3. Lean into lore over secrecy. Partner with creators on Doom and TVA breakdowns to turn clip-watchers into a December audience.

See all Pulse Reports

Proof

Faster, cheaper, and right the first time.

96%

of answers correct the first time, published and validated

50%+

lower cost per correct answer, from using far fewer tokens

2 wks

to insights from 5.8M conversations, versus 4 months with an analyst approach

9X

return on intelligence: $9 saved in internal labor for every $1 spent1

30%

up to this much better data quality across three independent datasets2

Tellagence has been a game-changing strategic tool in our client work. It has fundamentally changed how we approach conversation analysis, especially when working with nuanced, unstructured, and messy comment data that other platforms struggle to handle well. Tellagence Discover allows us to quickly surface themes and extract insight without losing the underlying strategic why.

Willow Hill · CCO and Co-Founder, Scout Lab

1 Client study conducted by a global PR firm. 2 Tellagence research, “Leveraging Weighted Syntactic and Semantic Context Assessment Summary (wSSAS) Towards Text Categorization Using LLMs,” arXiv, April 2026. More on See the Science.

The word “yes” in dozens of languages and scripts: oui, Sí, Ndio, Tak, 是的, 예, はい, já, evet and more A glowing world map made of data points, with streams of numbers rising across it

Yep, we speak 140 languages!

Brands live in a global context, so we process data from around the world. Now you can understand nuance, intent and sentiment from virtually anywhere.

Oh and we also speak

😍🐶🙄💀🔥😐👀💩👍

Fits your stack

Already pay for a listening platform? Keep it.

Those tools collect the data and count the mentions. We connect to them and add the understanding: what people care about, what they intend to do, and what to do about it.

  • Sprinklr, Brandwatch, Meltwater, Talkwalker and more
  • Your own exports: social, reviews, surveys, support tickets, press
  • Your copilots, agents and in-house AI tools, through our API
Platforms Tellagence works with: Talkwalker, CreatorIQ, Quid, Hootsuite, YouGov, Semrush, Brandwatch, Dash Social, Tubular, Meltwater, Captivate, Sprout Social, YouScan and Sprinklr

03 · API

Put our context inside the tools you already run.

The Tellagence API delivers prepared context to your own platform, copilots, synthetic panels and agents, so they answer right the first time on a fraction of the tokens.

Data in

Listening platforms
Your exports
Data we provide

Tellagence

Context layer

Patented. Themes, stories, clusters, categories, sentiment and intent, prepared before any AI model sees the data.

API

Your tools

Your platform and dashboards
Copilots and AI assistants
Agents and synthetic panels

Build it into your platform

Add themes, stories, clusters and categories to the dashboards your customers already use, with every record still traceable.

Feed your agents

Give agents and copilots prepared context instead of raw text, so they stop guessing, use far fewer tokens, and give the same answer to the same question.

  • Themes, stories and clusters
  • Dynamic or custom categories
  • Sentiment and intent
  • Links back to every source record
Talk to us about API access
Illustrative 
POST /v1/context

{
  "objective": "Why are standard-ticket buyers frustrated?",
  "source": { "platform": "brandwatch", "query_id": "endgame-encore" },
  "levels": ["theme", "story", "cluster"],
  "categories": "dynamic",
  "include": ["sentiment", "intent", "record_ids"]
}

Security

Your data stays yours.

We operate in compliance with some of the world’s most rigorous security protocols, including SOC 2 Type II. We never resell your data.

COMPLIANT · AUDITED SOC 2 TYPE II DATA SECURITY

  • Closed system

    Your data remains isolated at all times.

  • No model training

    Your data, whether public or private, is never used to train AI models, or for any other purpose.

  • Client-controlled data

    Set hard-deletion protocols, and hard-delete your data at any time from our tool.

The science behind it is a deterministic contextual intelligence framework, published on arXiv and co-developed with leading universities.

See the science

FAQ

Questions buyers ask.

Something else on your mind? Ask it on your Pulse Report call.

What is Tellagence Discover?

Tellagence Discover is consumer intelligence software built on a patented context layer. It reads public and private text such as social posts, reviews and comments, sorts it into themes, stories and clusters, and identifies the sentiment, subject and object of every record, so teams get an answer they can act on and trace back to the conversation.

What is subject and object analysis?

Subject and object analysis identifies who is acting in a piece of text and what the action lands on. It shows whether a negative comment that names your brand is actually about your brand, a policy, a competitor or a product, which sentiment scores alone cannot tell you.

How is this different from asking ChatGPT or another AI model?

AI models read text without context, so they overfit and guess. Our context layer prepares your data first, so the models you use give an answer that is right the first time, at 50%+ lower cost per correct answer.

Do I need to replace my listening platform?

No. We connect to Sprinklr, Brandwatch, Talkwalker and other listening platforms and add the understanding they don’t provide.

Where does the data come from?

You bring it, we ingest it through the listening platforms you already use, or we provide the data for you. We never resell your data.

How fast do we get answers?

In hours, not weeks. One customer set a 2027 marketing budget on insights from 5.8M conversations in 2 weeks, versus the 4 months an analyst approach needs.

Is our data used to train AI models?

Never. Your data stays in a closed system, you control deletion, and we are SOC 2 Type II compliant.

How do we buy it?

Three ways: Pulse Reports, Discover platform access with unlimited users, or the API. See pricing.

See it on your brand

Work with us and you’ll see that no one does context like we do.

Name a brand. We run a Pulse Report on it and walk you through it in 30 minutes.